We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a flexible return and refund policy under the conditions below:
1. Return Eligibility
Items must be returned within 14 days of delivery.
Products must be unused, undamaged, and in original packaging with all tags, certificates, and accessories included.
Customized, engraved, or made-to-order items are non-refundable, unless they are damaged or defective upon arrival.
Clearance or final sale items are not eligible for return or exchange.
2. How to Request a Return
Contact us at [Your Email] or through our customer service within 14 days of receiving your order.
Provide your order number, reason for return, and photos (if the item is damaged or incorrect).
Wait for return approval and instructions from our team before sending the item back.
Ship the item securely using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 3–7 business days.
Please note that original shipping fees are non-refundable unless the return is due to our mistake or a defective item.
4. Exchanges
If you received a defective, damaged, or incorrect item, we will gladly replace it at no extra cost. Please notify us within 48 hours of receiving the item.
5. Important Notes
Returned items without prior approval will not be accepted.
We are not responsible for items lost or damaged during return shipping.
We reserve the right to refuse returns that do not meet our return policy conditions.
If you have any questions or need help with your return, feel free to contact us at:
📧 [Sammium@outlook.com]
📞 [+86-19898198606]
Thank you for shopping with us and for trusting our craftsmanship.