Frequently Asked Questions

If you have any other questions, please feel free to contact us. We will provide you with professional answers and support.

Product

1. What types of jewelry do you sell?

We specialize in high-quality jade, gold, and gemstone jewelry, including rings, bracelets, necklaces, pendants, earrings, and custom designs.

2. Are your jade and gold products authentic?

Yes, all our jade is 100% natural and certified, and our gold is genuine (available in 24K, 22K, and 18K), depending on the design.

3. Can I request a certificate for the gemstone or jade I buy?

Absolutely. Most items include a certificate of authenticity. If not, you can request one during checkout or by contacting customer service.

4. Can I customize a piece of jewelry?

Yes! We offer custom design services, including engraving and material selection, to create one-of-a-kind pieces.

Frequently Asked Questions

5. How do I place an order?

Browse our collection, choose your product and specifications, add it to the cart, and follow the checkout steps.

6. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and select bank transfers.

Frequently Asked Questions

7. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination.

8. How long does delivery take?

Domestic orders: 3–7 business days. International orders: 7–15 business days depending on location and customs.

Frequently Asked Questions

9. What is your return policy?

Returns are accepted within 14 days for unused, undamaged items in original packaging. Customized pieces are non-refundable unless defective.

10. What if I receive a damaged or incorrect item?

Please contact customer service within 48 hours of receiving your order. We’ll resolve the issue promptly.

11. Is it safe to shop on your website?

Yes. Our site uses secure encryption to protect your personal and payment information.

12. How can I care for my jade and gold jewelry?

Avoid chemicals, extreme temperatures, and direct sunlight. Clean with a soft cloth and store separately to prevent scratches.